Frequently asked questions
Choosing a system
Which system is right for my group?
Start with the number of guides and listeners, the location and your daily schedule. Our buying guides explain the options, and our team can help you plan a package.
Can I add more receivers later?
Compatibility depends on the exact model and frequency version. Share your existing model details with our team before ordering additional receivers.
Can I request a custom quantity?
Use the quote form to tell us the number of transmitters, receivers and charging accessories you need.
Orders & delivery
How do I check delivery availability?
Enter your delivery address at checkout to see available options. For larger orders, request a quote with your destination and required delivery date.
How can I track an order?
Open the shipping confirmation sent to your email. If you need help, contact us with your order number.
Product support
Where can I find a product manual?
Visit Manuals & Downloads and search by model. If your model is not listed, contact support with the model number printed on your device.
What should I send when asking for technical help?
Include your model, order number, the issue you are seeing and the steps you have already tried.